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• info@espressoworks.com.au

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 4.6 49 reviews 
 
  
 
 
 
 
  
  
 
 
 Espresso Works
  
 4.649 Google reviews 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Joshua Bramley 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Had my ECM Synchronika serviced by Espresso Works recently and figured the service was worth writing a review of my excellent experience. I bought my machine second hand and immediately encountered a leak from my flow control valve. Another 5-star rated company charged me an absolute fortune and didn't resolve the issue until the second visit. I had to show them how to fix the leak, and that it was two perished o-rings that caused it. The fix only requires 10 minutes of work and a few dollars in parts. They also returned my machine with a dent and several scratches. The reason I include this anecdote is because it doesn't seem uncommon for companies to offer servicing and repairs for premium machines and not actually know what they're doing or take any care in the quality of their work. Espresso Works is a welcome exception to this. Meaghan organised for Dom to both collect and return my machine; both times were prompt and on time. When it was returned, all surfaces had been wiped down and looked almost new again. All my valves, levers and taps are smoother and quieter than I'd have expected them to be on a several year old machine! They listened to what my concerns were about the machine before pickup and these were reflected in the service report on my invoice where each issue was looked into. In short, I highly recommend Espresso Works to anyone with a premium machine, especially those with ECM machines, as the work done on mine is fantastic and the experience interacting with their company was great.
  
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Will O 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Top quality customer service. Great product range for high-end home coffee machines. I had small issues with my Torre Peppina. They sent a technician straight away to get it fixed and followed up to ensure the machine was working perfectly. I recommend buying with a local like Espresso Works Perth WA for the extra assistance post-sale.
  
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 V L 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Awesome one stop shop. Very knowledgeable staff, so happy with the Torre.
  
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jenette Payne 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Exceptional service from the initial contact with this amazing team through to the completion of service. Fast communication, complete transparency, works with you to ensure you get what you need without any pushy sales techniques. I can't speak highly enough of them, highly recommended!!
  
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 dean may 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Great service and really competitive prices, just bought an ECM machine and was as cheap as anyone online, really happy with the machine too
  
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 R F 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
I have purchased several coffee machines from this store and I have always been impressed with the excellent service I receive every time I visit. The staff are knowledgeable and always provide good advice without pressuring me to make a purchase. I have recommended this store to others who are serious about their coffee and coffee equipment and they have all been more than satisfied with their experience. This is definitely the place to go if you are looking for quality coffee equipment and top-notch service. Well done guys!
  
 
 
  
 
  
 
 
 

• (08) 6161 6006
• info@espressoworks.com.au